Privacy Policy

Effective Date: October 7, 2025

At Ecoleadfinder Store by Supersonic Style LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, make a purchase, or contact us.

Data Controller

Ecoleadfinder Store
by Supersonic Style LLC

📍 Address: 12445 Ventura Blvd, Studio City, CA 91604, United States
📧 Email: [email protected]
📞 Phone: (818) 980-6600
🕒 Store Hours: Daily, 10:00 AM – 7:00 PM (PT)
🆔 California Entity File Number: 202016110777

1) Information We Collect

We may collect the following types of information:

Personal & Contact Information

Name
Shipping and billing address
Email address
Phone number

Order & Customer Support Information

Products purchased
Order number and transaction history
Messages with customer support
Return or exchange requests
Photos or videos you voluntarily provide to verify product issues

Payment Information

Payments are processed securely via Stripe
We receive transaction status and tokens only
We do not store full card numbers, CVV codes, or bank details

Technical & Usage Data

IP address
Browser and device type
Pages visited and session activity
Cookies and similar tracking technologies

2) How We Use Your Information

We use your information to:

Process and fulfill orders
Ship products and manage returns or refunds
Provide customer support
Process payments and prevent fraud
Send order confirmations, shipping updates, and service-related messages
Improve website performance and user experience (aggregated analytics)

We send marketing emails only if you explicitly opt in, and you may unsubscribe at any time.

3) Consent

By placing an order, contacting us, or using our website, you consent to the collection and use of your information for the stated purposes.

For optional uses (such as promotional emails), we will request your separate consent, which can be withdrawn at any time via the unsubscribe link or by contacting us.

4) When We Share Information

We do not sell your personal data.

We may share information only with trusted third parties, including:

Payment processors (e.g., Stripe – PCI DSS Level 1 compliant)
Shipping carriers (e.g., USPS, UPS) for delivery and tracking
Operational service providers (hosting, email, analytics), under confidentiality agreements
Legal authorities when required by law or to protect our rights

5) Data Retention

Transaction and accounting records: retained for at least 7 years
Customer accounts and support records: retained until deletion is requested or after 24 months of inactivity
Marketing data: retained until you unsubscribe

6) Data Security

Data is protected using SSL/TLS encryption during transmission
Access to personal data is restricted to authorized personnel only
Payment data is handled entirely by Stripe

While we use industry-standard safeguards, no method of transmission or storage is 100% secure.

7) Cookies & Similar Technologies

We use cookies to improve site functionality, including:

session_id – tracks session activity and referrer
cart – remembers items in your cart (typically up to 2 weeks)
login/storefront cookies – support account access (if applicable)

You can disable cookies in your browser settings, but some features (checkout, cart) may not function properly.

8) Your Privacy Rights

You have the right to:

Access, correct, or update your personal information
Request deletion of your data
Withdraw marketing consent
Request a copy of the data we hold

California residents have additional rights under CCPA/CPRA, including the right to know, delete, and opt out of discrimination.

Requests can be sent to [email protected]. Identity verification may be required.

9) International Data Transfers

Your data may be stored or processed in the United States. If third-party providers operate servers in other jurisdictions, your data may be subject to local laws.

10) Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

11) Minimum Age

By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you have permission from a parent or legal guardian.

12) Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates take effect when posted, with the revised effective date shown above.

13) Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us: